> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heysonara.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Post-Call Analysis

> Automatically generate summaries and extract structured data after every call.

## What is post-call analysis?

Post-call analysis automatically processes each completed conversation and generates structured insights. This saves your team from manually reviewing every call transcript.

## Enabling post-call analysis

<Steps>
  <Step title="Open agent settings">
    Navigate to your agent's configuration and find the **Post-Call Analysis** section.
  </Step>

  <Step title="Enable analysis">
    Toggle post-call analysis on.
  </Step>

  <Step title="Configure the analysis prompt">
    Write a prompt that tells the AI what to extract from the conversation. For example:

    ```
    Analyze this conversation and extract:
    - Customer sentiment (positive, negative, neutral)
    - Main issue discussed
    - Resolution status (resolved, unresolved, escalated)
    - Key action items
    - Customer satisfaction score (1-10)
    ```
  </Step>

  <Step title="Choose analysis type">
    Select how the analysis should be structured  - as free-form text or structured JSON fields.
  </Step>
</Steps>

## Use cases

| Use case                   | What to extract                                                             |
| -------------------------- | --------------------------------------------------------------------------- |
| **Sales calls**            | Lead qualification score, interest level, next steps, objections raised     |
| **Support calls**          | Issue category, resolution status, customer satisfaction, escalation needed |
| **Interviews**             | Candidate responses, skill assessment, recommendation                       |
| **Appointment scheduling** | Date confirmed, services requested, special requirements                    |

## Viewing analysis results

After each call completes, the analysis appears in the **Conversations** section alongside the call transcript. You can:

* View the full analysis in the call details
* Copy the analysis to your clipboard
* Expand the analysis in a modal for easier reading
* Export call data including analysis results

<Info>
  Post-call analysis runs automatically after every call. Results are typically available within a few seconds of the call ending.
</Info>