> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heysonara.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Track call volume, success rates, sentiment, and agent performance.

## Analytics dashboard

The Analytics page gives you a real-time overview of how your agents are performing. Navigate to **Analytics** in the sidebar to access the dashboard.

## Key metrics

Five headline metrics are displayed at the top:

| Metric                 | Description                                |
| ---------------------- | ------------------------------------------ |
| **Total Calls**        | Total number of calls across all agents    |
| **Average Duration**   | Average length of calls                    |
| **Average Latency**    | Average response time of your agents       |
| **Success Rate**       | Percentage of calls completed successfully |
| **Total Minutes Used** | Total voice minutes consumed               |

## Charts and visualizations

### Call volume

An area chart showing call volume over time. Spot trends in usage and identify peak periods.

### Call success

A donut chart breaking down successful vs. unsuccessful calls.

### Disconnection reasons

A pie chart showing why calls ended:

* Agent hangup
* User hangup
* Dial failed
* Other

### User sentiment

A pie chart showing caller sentiment across all conversations:

* Positive
* Negative
* Neutral
* Mixed

### Call direction

Breakdown of inbound vs. outbound calls.

### Call source

Where calls originated from:

* Test modal
* Widget
* Demo link
* Telephony
* Other

### Call channel

Distribution between phone calls and web-based calls.

## Rate trends

Track key rates over time with area charts:

* **Pickup Rate**  - Percentage of outbound calls that were answered
* **Success Rate**  - Percentage of calls completed successfully
* **Transfer Rate**  - Percentage of calls transferred to a human or another agent

## Agent performance

Compare agents side-by-side with horizontal bar charts:

* **Success Rate by Agent**
* **Pickup Rate by Agent**
* **Transfer Rate by Agent**

## Minutes usage

* **Minutes Over Time**  - Track voice minute consumption over time
* **Minutes by Agent**  - See which agents consume the most minutes

## Filters

* **Agent selector**  - Filter all charts by a specific agent or view all agents
* **Refresh**  - Manually refresh the data
* **Live indicator**  - Shows when the data was last updated