> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heysonara.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Batch Calling

> Run outbound calling campaigns across hundreds of contacts.

## What is batch calling?

Batch calling lets you run outbound calling campaigns at scale. Upload a list of contacts, assign an agent and phone number, and Sonara handles the rest  - calling each contact and conducting the conversation automatically.

## Use cases

* **Sales outreach**  - Call leads and qualify them with a consistent script
* **Appointment reminders**  - Remind patients, clients, or customers about upcoming appointments
* **Follow-ups**  - Automatically follow up after meetings, demos, or support tickets
* **Surveys**  - Conduct customer satisfaction surveys at scale

## Creating a batch campaign

<Steps>
  <Step title="Navigate to Batch Call">
    From the dashboard sidebar, click **Batch Call**.
  </Step>

  <Step title="Create a new batch">
    Click **Create Batch Call** and provide:

    * **Batch name**  - A descriptive name for this campaign
    * **Agent**  - The agent that will handle all calls
    * **Phone number**  - The outbound number to call from
  </Step>

  <Step title="Upload your contact list">
    Upload a CSV file with your contacts. The CSV should include phone numbers and any session variables your agent uses.
  </Step>

  <Step title="Review and launch">
    Review the batch details  - number of recipients, agent configuration, and schedule. Then start the campaign.
  </Step>
</Steps>

## Campaign status

Each batch campaign shows:

| Column         | Description                            |
| -------------- | -------------------------------------- |
| **Status**     | Draft, Running, Completed, or Paused   |
| **Recipients** | Total number of contacts in the batch  |
| **Sent**       | Number of calls attempted              |
| **Picked Up**  | Number of calls answered               |
| **Successful** | Number of calls completed successfully |

## Session variables with batch calling

Batch calling is especially powerful when combined with [session variables](/agents/session-variables). Each row in your CSV can supply different values for variables like `{{ customer_name }}`, `{{ order_id }}`, or `{{ appointment_date }}`  - making every call personalized.

<Info>
  Batch calling is available on the **Pro plan** and above.
</Info>