> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heysonara.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scheduled Calls

> Schedule outbound calls and manage your calling calendar.

## Scheduling calls

Schedule outbound calls in advance so your agent calls contacts at a specific time.

## Viewing scheduled calls

Navigate to **Conversations** and select the **Upcoming Calls** tab. You'll see:

* **Calendar view**  - A visual calendar showing scheduled calls by date
* **Table view**  - A list of all upcoming calls with details

## Scheduling a new call

<Steps>
  <Step title="Click Schedule Call">
    From the Upcoming Calls tab, click **Schedule Call**.
  </Step>

  <Step title="Configure the call">
    Provide:

    * **Agent**  - Which agent should make the call
    * **Phone number**  - The outbound number to call from
    * **Recipient number**  - The number to call
    * **Scheduled time**  - When the call should be made
  </Step>

  <Step title="Save">
    Click **Save** to schedule the call. It will appear in your calendar and upcoming calls list.
  </Step>
</Steps>

## Importing calls from CSV

For scheduling multiple calls at once, use the **Import CSV** feature:

1. Click **Import** on the Upcoming Calls page
2. Upload a CSV file with columns for phone number, scheduled time, and any session variables
3. Review the imported calls
4. Confirm to schedule all calls

<Info>
  Scheduled calls require a provisioned phone number and a published agent. Available on the **Pro plan** and above.
</Info>