> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heysonara.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers

> View and manage your customer database.

## Customer management

The **Customers** section provides a centralized view of all the people who have interacted with your agents. Navigate to **Customers** in the sidebar to access it.

## What you'll find

The customer database automatically tracks people who interact with your agents across all channels. For each customer, you can see:

* **Contact information**  - Phone number, name (if available)
* **Call history**  - All conversations they've had with your agents
* **Interaction count**  - How many times they've contacted you
* **Last interaction**  - When they last spoke with an agent

## Use cases

* **Track repeat callers**  - Identify customers who contact you frequently
* **Review conversation history**  - See all past interactions with a specific customer
* **Monitor engagement**  - Understand your customer interaction patterns

<Info>
  Customer records are created automatically when someone interacts with your agent. No manual setup is required.
</Info>