> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heysonara.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding Phone Numbers

> Provision new phone numbers and assign them to your agents.

## Provisioning a phone number

<Steps>
  <Step title="Navigate to Phone Numbers">
    From the dashboard sidebar, click **Phone Numbers**.
  </Step>

  <Step title="Click Add Number">
    Click the **Add Phone Number** button.
  </Step>

  <Step title="Select a number">
    Browse available phone numbers and select one. The cost for each number is displayed.
  </Step>

  <Step title="Assign agents">
    Configure the agents for this number:

    * **Inbound agent**  - The agent that handles incoming calls to this number
    * **Outbound agent**  - The agent used when making outbound calls from this number
  </Step>

  <Step title="Save">
    Click **Save** to provision the number. It will be active immediately.
  </Step>
</Steps>

## Managing phone numbers

### Updating agent assignments

You can change which agents are assigned to a phone number at any time:

1. Click on the phone number to open its details
2. Update the inbound or outbound agent assignment
3. Click **Save**

### Viewing call logs

Click on a phone number to see its recent call history, including:

* Call direction (inbound/outbound)
* Duration
* Timestamp
* Status

### Deleting a phone number

Click the **Delete** button on a phone number to release it.

<Warning>
  Deleting a phone number releases it permanently. You may not be able to get the same number back.
</Warning>