> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heysonara.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Making Calls

> Test your agent setup with outbound phone calls.

## Making a test call

You can make outbound calls directly from the dashboard to test your agent and phone number setup.

<Steps>
  <Step title="Open phone number details">
    Navigate to **Phone Numbers** and click on the number you want to call from.
  </Step>

  <Step title="Click Make Call">
    Click the **Make Call** button.
  </Step>

  <Step title="Enter the recipient number">
    Type the phone number you want to call (including country code).
  </Step>

  <Step title="Select an agent">
    Choose which agent should handle the call. This defaults to the outbound agent assigned to the phone number.
  </Step>

  <Step title="Start the call">
    Click **Call** to initiate the outbound call. Your agent will call the recipient and begin the conversation using its configured instructions and voice.
  </Step>
</Steps>

## What happens during the call

1. Sonara dials the recipient from your provisioned phone number
2. When the recipient picks up, the agent starts the conversation
3. If configured, the welcome message plays first
4. The agent follows its instructions, uses tools, and retrieves knowledge base context as needed
5. After the call ends, it appears in your **Conversations** section with a full transcript

<Tip>
  Test calls are a great way to verify your agent's behavior before launching a batch campaign or going live with inbound calls.
</Tip>