What is an agent?
A Sonara agent is an AI-powered voice assistant that can hold natural conversations with people over the phone or through a web widget. Each agent has its own personality, instructions, voice, and capabilities. Agents can:- Answer questions using knowledge from your documents and websites
- Follow structured instructions and conversation guidelines
- Use tools to take actions (transfer calls, end calls, look up data)
- Connect to 150+ external apps via integrations
- Provide post-call analysis and summaries
Agent configuration
Every agent is configured through several settings tabs:Agent modes
Agents can operate in different modes:- Voice Agent - Handles voice conversations via phone or web widget
- Chat Agent - Handles text-based chat conversations
Agent lifecycle
1
Create
Create a new agent with a name and description.
2
Configure
Set up instructions, voice, LLM, tools, and other settings.
3
Test
Use the built-in test modal to have a live conversation with your agent.
4
Publish
Publish the agent to make it available for deployment.
5
Deploy
Assign a phone number, embed a widget, or share a demo link.