What is an agent?
A Sonara agent is an AI-powered voice assistant that can hold natural conversations with people over the phone or through a web widget. Each agent has its own personality, instructions, voice, and capabilities. Agents can:- Answer questions using knowledge from your documents and websites
- Follow structured instructions and conversation guidelines
- Use tools to take actions (transfer calls, end calls, look up data)
- Connect to 150+ external apps via integrations
- Provide post-call analysis and summaries
Agent configuration
Every agent is configured through several settings tabs:| Tab | What it controls |
|---|---|
| Instructions | System prompt, welcome message, and conversation behavior |
| Voice | Text-to-speech provider, voice selection, and speed |
| LLM | Language model provider, model selection, and parameters |
| Session Variables | Dynamic variables injected into the agent’s prompt |
| Tools & Functions | Built-in tools and custom function calls |
| Knowledge Base | Linked documents and data sources |
| Integrations | Connected third-party apps |
| Speech Settings | Turn detection, interruption handling, backchannel |
| Post-Call Analysis | Automatic summaries and data extraction after calls |
Agent modes
Agents can operate in different modes:- Voice Agent - Handles voice conversations via phone or web widget
- Chat Agent - Handles text-based chat conversations