Call History

Viewing past calls

The Conversations page shows a complete history of all calls made by your agents. Navigate to Conversations in the sidebar and select the Past Calls tab.

Call details

Each call record includes:

Field	Description
Agent Name	Which agent handled the call
Time	When the call started
Duration	How long the call lasted
Channel Type	Phone or Web
Source	How the call originated (Test, Widget, Demo Link, Telephony)
Status	Connected, Completed, Failed, etc.
User Sentiment	Positive, Negative, Neutral, or Mixed
Cost	Voice minutes cost for the call
End Reason	Why the call ended (agent hangup, user hangup, etc.)
From / To	Phone numbers involved
Post-Call Analysis	AI-generated summary (if enabled)

Customizing columns

Click the column selector to choose which fields to display. Over 15 columns are available - show only what’s relevant to you.

Filtering calls

Use the filter bar to narrow down your call history:

Filter	Options
Date range	All time, Last 7 days, Last 30 days, or Custom range
Duration	Greater than, Less than, or Between specific durations
Status	Connected, Completed, Failed, and more
Sentiment	Positive, Negative, Neutral, Mixed
Source	Test Modal, Widget, Demo Link, Telephony
Channel Type	Phone, Web

Viewing transcripts

Click on any call to expand its details and view the full conversation transcript. You can also view the post-call analysis if it was enabled for that agent.

Exporting calls

Click the Export button to download your call history as a file. Exported data includes all visible columns and any applied filters.

Getting Started

Agents

Knowledge Base

Phone & Calling

Channels

Analytics & Insights

Integrations

Account & Billing

Viewing past calls

Call details

Customizing columns

Filtering calls

Viewing transcripts

Exporting calls

​Viewing past calls

​Call details

​Customizing columns

​Filtering calls

​Viewing transcripts

​Exporting calls

Viewing past calls

Call details

Customizing columns

Filtering calls

Viewing transcripts

Exporting calls