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Provisioning a phone number

1

Navigate to Phone Numbers

From the dashboard sidebar, click Phone Numbers.
2

Click Add Number

Click the Add Phone Number button.
3

Select a number

Browse available phone numbers and select one. The cost for each number is displayed.
4

Assign agents

Configure the agents for this number:
  • Inbound agent - The agent that handles incoming calls to this number
  • Outbound agent - The agent used when making outbound calls from this number
5

Save

Click Save to provision the number. It will be active immediately.

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Managing phone numbers

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Updating agent assignments

You can change which agents are assigned to a phone number at any time:
  1. Click on the phone number to open its details
  2. Update the inbound or outbound agent assignment
  3. Click Save

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Viewing call logs

Click on a phone number to see its recent call history, including:
  • Call direction (inbound/outbound)
  • Duration
  • Timestamp
  • Status

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Deleting a phone number

Click the Delete button on a phone number to release it.
Deleting a phone number releases it permanently. You may not be able to get the same number back.