What are phone numbers?
Phone numbers let your agents make and receive real phone calls. You can provision numbers, assign them to agents, and use them for both inbound customer calls and outbound campaigns.How it works
| Direction | How it works |
|---|---|
| Inbound | A customer calls your provisioned number. Sonara routes the call to the assigned agent, which handles the conversation. |
| Outbound | Your agent calls a customer’s phone number. Used for follow-ups, reminders, and batch campaigns. |
Phone number features
- Provision numbers - Get new phone numbers directly through Sonara
- Assign agents - Link an inbound agent and/or outbound agent to each number
- Test calls - Make outbound test calls to verify your setup
- Call logs - View call history for each number
- Multiple numbers - Provision as many numbers as your plan allows
Requirements
Phone numbers are available on the Pro plan and above. View plans for details.