What is post-call analysis?
Post-call analysis automatically processes each completed conversation and generates structured insights. This saves your team from manually reviewing every call transcript.Enabling post-call analysis
1
Open agent settings
Navigate to your agent’s configuration and find the Post-Call Analysis section.
2
Enable analysis
Toggle post-call analysis on.
3
Configure the analysis prompt
Write a prompt that tells the AI what to extract from the conversation. For example:
4
Choose analysis type
Select how the analysis should be structured - as free-form text or structured JSON fields.
Use cases
Viewing analysis results
After each call completes, the analysis appears in the Conversations section alongside the call transcript. You can:- View the full analysis in the call details
- Copy the analysis to your clipboard
- Expand the analysis in a modal for easier reading
- Export call data including analysis results
Post-call analysis runs automatically after every call. Results are typically available within a few seconds of the call ending.