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What is post-call analysis?

Post-call analysis automatically processes each completed conversation and generates structured insights. This saves your team from manually reviewing every call transcript.

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Enabling post-call analysis

1

Open agent settings

Navigate to your agent’s configuration and find the Post-Call Analysis section.
2

Enable analysis

Toggle post-call analysis on.
3

Configure the analysis prompt

Write a prompt that tells the AI what to extract from the conversation. For example:
Analyze this conversation and extract:
- Customer sentiment (positive, negative, neutral)
- Main issue discussed
- Resolution status (resolved, unresolved, escalated)
- Key action items
- Customer satisfaction score (1-10)
4

Choose analysis type

Select how the analysis should be structured - as free-form text or structured JSON fields.

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Use cases

Use caseWhat to extract
Sales callsLead qualification score, interest level, next steps, objections raised
Support callsIssue category, resolution status, customer satisfaction, escalation needed
InterviewsCandidate responses, skill assessment, recommendation
Appointment schedulingDate confirmed, services requested, special requirements

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Viewing analysis results

After each call completes, the analysis appears in the Conversations section alongside the call transcript. You can:
  • View the full analysis in the call details
  • Copy the analysis to your clipboard
  • Expand the analysis in a modal for easier reading
  • Export call data including analysis results
Post-call analysis runs automatically after every call. Results are typically available within a few seconds of the call ending.